Do you offer wholesale or bulk discounts?
Yes! We offer wholesale discounts on climbing hold orders and some of our soft goods. If you're a climbing gym, school, non profit, military unit, retail shop or just a super nice person - basically, we offer wholesale pricing for everyone on most products - simply submit this form for a current wholesale price list. Discounts do not apply to shipping, crash pads, hardware, bulk packages, starter kits, sale items or accessories.
Do you ship internationally?
Yes! VooDoo Climbing ships worldwide. However, web orders are currently only possible for U.S. customers. Please contact us with a list of your desired products and your compete shipping address for a shipping quote and payment options.
Will you help me choose climbing holds?
Yes! Contact us with your project details. We'll put together packages or suggest climbing hold sets that will work for you. We know climbing holds and we're happy to help.
Do you make climbing holds in custom colors?
We can pour your climbing holds in a variety of industry standard colors at NO extra charge. Contact us for an order form or note your color requests at check out.
What are the guidelines for sponsorship requests?
We give serious consideration and priority to companies that have purchased over $500 worth of VooDoo product during the calendar year the sponsorship request is made. We take sponsorship requests by US Mail - Include your organization / company name, contact info and web site. We do not sponsor events by sending climbing holds, crash pads or cash. We consider requests that have been submitted at least 60 days before the event. This helps us decide who gets what and when and gives us time to plan and figure out if we can personally attend your event. If your event will have a tee shirt printed we'd love to have our Logo included on the tee shirt and a link to voodooclimbing.com on your event website. We do not sponsor individuals with free gear. We do offer a significant discount on VooDoo gear. If you are interested in joining our climbing team please submit your resume by US Mail.
How should I store my crash pad?
Store your pad in a cool dry place in the open position.
The most important thing you can do to prolong the life of your pad is to store the pad in the open position. The fold in the pad will crush the foam over time and will form a center trough and the closed cell foam layers will form folds that will become permanent if stored in the folded position.
If your pad gets wet, be sure to dry it thoroughly. Foam will hold large amounts of moisture and can grow mold and mildew fairly quickly if not allowed to dry properly.
How should I clean my crash pad?
Cleaning small spots and spills can be done effectively with automotive upholstery cleaner. If your pad has developed a strong stench you may want to remove the foam, cinch up the buckles and hand wash the entire shell. If you find the odor is coming from the foam try carefully washing the foam with a mild soap and cool water – be sure to let the foam dry completely before placing the foam back into your shell. We do sell replacement foam if you ever need it.
What if I rip, tear or burn my crash pad?
Small rips, tears, or burns can be patched with iron on patches. Be sure to slide in several pieces of cardboard or other material to protect the foam from the heat of the iron. BE CAREFUL NOT TO MELT THE FABRIC.
Larger damage may be patched by removing the foam and sewing on a patch. Your local seamstress may be able to help or contact us and we’ll refer you to our favorite local repair shop. The cost of repairs varies from one repair to another, depending on the cost of the materials and length of time it takes to do the repair.
Please give us a call at 928-527-0406 or send us an email for more information on shell repair.
I have a broken/missing crash pad buckle. Can it be replaced?
If your buckle is broken or misplaced we would be happy to send you a new one. You may contact us by calling 928-527-0406 or email firstname.lastname@example.org please provide your name and address, along with a description of the buckle, including the width of the strap the buckle is attached to, in inches.